Have you bought a product from Flipkart? And now you want to return it and want your refund or exchange your purchased product? In today’s post, I’ll show you how to return product on Flipkart and get full refund. You can also exchange your purchased product. If you have purchased a product related to clothing/footwear and now you want smaller or larger size then you can apply for exchange too.
Similarly, if you’ve purchased an electronic item and it is not working properly then you can request for replacement. So let me show you how to return product on Flipkart. Also, we’ll see how to exchange a product on Flipkart online shopping website or app.
Note: If your product is not dispatched yet then you can cancel your order and can get refund from Flipkart. To know more, click here.
We’re going to learn:
- How to exchange product on Flipkart
- How to return product on Flipkart and get full refund
Sale alert: Flipkart Appliances and Electronics Sale is running.
How to exchange a product
First of all, open your Flipkart app. After opening the app, you will see the hamburger icon in the top-right corner, tap on that icon and then tap on ‘My Orders’.
Now, you’ll see all your orders. Under every Flipkart order, you will find ‘Return‘ option. You have to press the return option below the product that you want to return.
Here is one thing to note that the replacement period of every product is different. Electronic products can be exchanged within 10 days. Similarly clothing and footwear related products come with 30 days exchange or return policy. Therefore before exchanging or returning product on Flipkart read Flipkart refund policy.
Each product has a different replacement period and you can return your product only within this period. After the expiration of the period you will not be able to exchange or return product on Flipkart. For example, the headphones, given in the screenshot above, have come with 10-days return policy, if I try to replace them after 10 days then I would not be able to do so.
So this is the thing you have to take care of.
Now, on the next page, tap on ‘Reason for return‘ and select a reason why you want to return the product purchased from Flipkart. After that again choose a reason. In the comments field, write why are you doing so.
After entering/selecting all the information/options, tap on the Continue button.
Now tap on the drop-down menu below the ‘Return Options’. There you will find two options:
- Replacement of same product: Choose this option if you want to exchange product on Flipkart.
- Refund: Select ‘Refund’ if you want to return product on Flipkart and get full refund.
Note: Some products come with only replacement policy which means you cannot get refund. But you can request the seller to exchange your product. Similarly, if you see both options given above, then it depends on you whether you want refund or exchange product on Flipkart. Here I have only one option and I can only exchange, I can get refund of my money by returning it.
So here I am selecting the ‘Replacement of same product‘ option to explain the next steps.
Note: Keep in mind that product should be with its original tags. If you’re returning /exchanging any product related to clothing or shoes, you will also see more options in which you will be asked to select the new size. For example, if you have bought UK7 number shoes then you will be able to exchange them with smaller or larger size.
After that choose your pickup address. You delivery address will be selected as pickup address, by default, however, you can change pickup address; if you want.
After selecting pickup address, tap on ‘Confirm Return‘.
That’s it! You have successfully applied for product exchange on Flipkart. Now the seller will send you a new product. When the new product is delivered to you, the delivery boy will take the old product.
How to return product on Flipkart and get full refund
To know how to return product on Flipkart, follow the steps given below. By following these steps, you’ll be able to return your product and get refund.
As I mentioned earlier when you tap on the return option, you see two options: Replacement of same product and Refund (read above exchange product steps). So if you want refund from Flipkart, then select the second option ‘Refund’.
After selecting Flipkart refund option, you have to choose how you want to get refund. The account number you paid in or you want refund in another bank account. If you had given cash on delivery, you would see the one option ‘Bank’. In that case, you just have to fill your bank account details such as your bank name, account number, bank IFSC code.
Note: If you had paid online through debit card, internet banking, credit card etc, then select the first option ‘Original payment method’. Because it’s very easy, you do not have to fill any kind of information. Your money will be automatically refunded to the same account from which amount was debited. After selecting the refund option, select pick up address.
Now tap ‘Confirm Return‘.
You have successfully applied for refund on Flipkart. Now in a day or two, a delivery boy will come and take product from you. You refund will be initiated as soon as you handover the product to delivery boy. Flipkart refund takes 5-7 days.