Have you bought something from Amazon? And now you’ve changed your mind and you want to return item you purchased and want refund? Then in this post, I’ll walk you through how to return Amazon items and get full refund.
We will also see how to exchange a product on Amazon. If you’ve bought something and that size is not fit for you or you have received a damaged or faulty item then using Amazon exchange option, you can exchange your product.
So follow the instructions given below to exchange or return Amazon items.
For your knowledge, all products on Amazon are not returnable or exchangeable; therefore, you’ll need to find out whether your product is returnable or not. If it’s not then according to Amazon refund policy, you will not be eligible for Amazon returns.
Similarly, all Amazon items come with limited refund policy for example clothing related products come with 30 days return or exchange policy and electronic items such as mobile phones and earphones come with 10 days replacement policy; only if you receive a damaged product or not as mentioned. For more details read product description section of your purchased product.
Important: If your product is yet to dispatch by the seller then you can cancel your Amazon order and can get refund. For that purpose, read how to cancel Amazon order. To know more, go to your orders section, there you can see whether product is dispatched or not. To know how to return Amazon items, continue reading.
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How to return Amazon items
Above video will help you return, exchange your product and get refund. Video language is Hindi. If you don’t understand the language then keep reading and follow the written instructions.
Follow the steps give below to know how to return Amazon items or exchange the same for new size or color.
Note: Follow the instructions for both: return and exchange. Also, if you’re unable to find below mentioned options then read Amazon return policy pertaining to your product category.
First of all, open your Amazon app.
From the homepage of the app, you can see hamburger icon in the top left corner. Just tap on that icon.
Next touch ‘Your Orders’ option.
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Thereafter you will be able to see all your ordered Amazon items. Just tap on one Amazon product that you want to return or exchange.
Now to return your Amazon item, swipe down and tap on ‘Return or replace item’. Note: If your item is not returnable or its returnable date has been expired then you will not be able to see this option.
Tap on ‘Choose a reason’ and select a reason for your return Amazon item. Comment field is an optional field however you can write something there. (See above screenshots)
Thereafter tap on Continue button.
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On the next page, you will see two options: Exchange and Return. Choose one preferred option. If you want to exchange your product then choose exchange. Otherwise to return Amazon item and get refund, choose ‘Return’ option.
For Amazon exchange – If you’ve chosen ‘Exchange’ then select a new size that you want or if it’s an electronic item then simply choose return option and check box next to ‘I agree to return the item…’. then tap on Continue.
To return Aamzon items: To return a product on Amazon and get full refund, choose ‘Return’ option and hit Continue button. Note: If you’ve made online payment then you don’t need to enter your bank account details Amazon will refund the amount in the same bank account from which it’s received the payment. Otherwise (for cash on delivery), you’ll be asked to enter your bank account details.
In the next step, choose a pick up time and date of your convenience. Note: You can also change pick address if you want to.
After choosing the options, hit Submit button.
Ta da! You’ve successfully applied for Amazon refund. Now a delivery boy will come to your address to pick up the product. Once you handover the product to him your Amazon refund will be initiated.
You’ll receive your Amazon refund within 5-7 working days.
If you’ve any question regarding how to return Amazon items then feel free to ask in the comment box.