If you have bought something from Amazon and now you’ve changed your mind and you want to return your item and want refund then in this post I will show you how to get refund from Amazon. I will also show you how to exchange a product on Amazon. If you have bought something and that size is not fit for you or you have received a damaged item then you can exchange your item. So follow the instructions given below to exchange or return a product on Amazon.
For your knowledge, all products on Amazon are not returnable or exchangeable; therefore, you will have to find out whether your product is returnable or not/ If it’s not then you will not be able to return your item and get refund from Amazon. Similarly, all products on Amazon come with limited refund policy for example clothing related products come with 30 days return or exchange policy and electronic items such as mobile phones and earphones come with 10 days replacement policy; only if you receive a damaged product or not as mentioned. For more details read product description section of your product.
Note: If your is yet to dispatch then you can cancel your order on amazon and can get refund. For that purpose, read how to cancel Amazon order.
How to Exchange or Return a Product on Amazon – Get Full Refund
First of all open your Amazon app.
From the homepage of the app, you can see hamburger icon in the top left corner. Just tap on that icon.
Next touch ‘Your Orders’ option.
Thereafter you will be able to see all your Amazon orders. Just tap on one that you want to return exchange.
Now swipe down and tap on ‘Return or replace item’. Note: If your item is not returnable or its returnable date has been expired then you will not be able to see this option.
Tap on ‘Choose a reason’ and select a reason reason for your return. comment field is an optional field however you can write something there.
Thereafter tap on Continue button.
On the next page, you will be able to see two option: Exchange and Return. Now choose one preferred option. If you want to exchange your product then choose exchange. Otherwise to return and get refund choose ‘Return’ option.
To Exchange your product: If you’ve chosen ‘Exchange’ then select a new size that you want or if it’s an electronic item the simply choose return option and check box next to ‘I agree to return the item…’.
Tap on Continue.
To return and get refund: To return a product on Amazon, choose ‘Return’ option and hit Continue button. Note: If you’ve made online payment then you don’t need to enter your bank account details Amazon will refund the amount in the same bank from which it’s received the payment. Otherwise (for cash on delivery), you’ll be asked to enter bank account details.
In the next step, you choose a pick up time and date of your convenience. Note: You can also change pick address if you want to.
After choosing the options, hit Submit button.
Ta da! You’ve successfully applied for Amazon refund. Now a delivery boy will come to your pick address to pick up the product and once you handover the product to him your refund will be initiated.
You’ll receive your Amazon refund within 5-7 working days.