How to Cancel Amazon Order in App, Website, Number

amazon order cancellation

Amazon is an international online shopping store. It is famous for its excellent services for example cash on delivery and easy returns policy. If you have ordered a product on Amazon and now you don’t want that product then you can cancel your order and can get full refund of your money. Don’t know how to cancel Amazon order? No? No worry, it’s okay. In this tutorial I will help you cancel your order in Amazon.

If your order is yet to dispatch or it is in the shipping process then you can cancel your Amazon order. Before you jump straight in, you should know that if your product has been dispatched by the seller then you cannot cancel your order. In that case you can refuse to accept the delivery of the product or you can accept the delivery and then request for return and refund. Alternatively, you can call to Amazon customer care to cancel an order.

Similarly, if you have already received your product then you will not be able to cancel Amazon order. In that case you can return your product and ask for refund.

Note: All products on Amazon are not returnable. Therefore read refund policy of your product to know whether it is returnable or not. I have written a separate post on how to return or exchange Amazon items. In this tutorial, I will be focusing on how to cancel order in Amazon after payment.

You can cancel your Amazon order using Amazon app or website. Apart from that you can also request a call back to cancel Amazon order. So we’ll be discussing following ways:

  • Cancel Amazon order in App
  • Order cancellation through website
  • Request a call back for Amazon

If you understand Hindi then you watch above video to cancel your order in Amazon. Or you can continue reading.

1. How to cancel Amazon order in app

cancel amazon order

Open your Amazon app and tap on hamburger icon appearing in the top left corner. Then tap on ‘Your Orders’.

amazon order cancellation

Next you will be able to see all the items you have ordered. Now tap on an item whose order you want to cancel.

Next you will be able to see all the items you have ordered. Now tap on an item whose order you want to cancel.

Swipe down and in the end of the page you will be able to see ‘Cancel order’ option. Simply tap on that.

Select the item you want to cancel and tap on ‘Cancellation reason (optional)’ and then select a reason for cancellation. Note: If your reason is not listed then you can select ‘Other’.

After selecting all the field, hit ‘Request Cancellation’ button.

That’s it. You’ve successfully cancelled Amazon order. Your refund will reflect in your bank account within 7 working days, if prepaid.

2. Cancel order in Amazon using website

If you want to cancel Amazon order using Amazon online shopping website then follow the steps given below.


Visit Amazon online shopping store and login to your account using your login credentials. After logging in hover your mouse cursor over your username to open drop down menu and then click on ‘Your Orders’.

amazon website cancel order

On the next page, you will be able to see all of your Amazon orders. Next to every order you will be able to see ‘Cancel items’ button, simply click on that button.

Select items you want to cancel and then select reason for your cancellation by clicking on the drop down menu next to ‘Reason for cancellation’.

Now hit ‘Request Cancellation’ button to cancel Amazon order.

Talk to Amazon customer care for item cancellation

Customers can also request a call back from Amazon customer care to get information pertaining to their orders or cancel the same. For that purpose, follow the steps given below:

  • Open your Amazon app.
  • Tap on hamburger icon or menu button.
  • Scroll down to bottom and tap on Customer Service.
  • Again scroll down and tap on Contact Us.
  • Choose Call Us.
  • Pick one option for example My Orders.
  • Select one suitable issue e.g. Cancel or update my order.
  • Choose order that you want to cancel.
  • Tap on Continue to Customer Service.
  • Select language you want to talk in and check mobile number is correct.
  • Tap Call Me Back.
  • Instantly, you will receive a call and then you will be able to cancel Amazon order.

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